Terms & Conditions [old]
The following terms and conditions apply to visitors and loyal customers of www.designer-icons.com. When visiting our website, please note the terms and conditions as follows.
Note: Our Terms and Conditions were updated on 13th June 2019.
Basis of Sale
Designer Icons website provides key information pertaining to our products and instructions for order placement. Be assured that we will accept placed orders after confirming your order via email unless the order is canceled in accordance with the terms outlined below. Unless otherwise specified, customers may only apply one discount/offer code per shopping basket.
Upon choosing a product, please select the colour, size, and quantity required before adding an item to your basket. From there, simply follow the steps to make payment. Please check your order details during each step of the ordering process to ensure your order is placed properly, and to avoid any unnecessary errors.
We reserve the right to decline or cancel an order if the following issues apply:
- We are unable to process your payment, or a bank or merchant service provider later cancels payment
- Payment has been made fraudulently or by illegal means
- There has been an error in pricing or product description
- We do not deliver to your address
- Excess delivery charge due to being in extreme rural areas, islands or delivery exceptions out of our control.
In the event that an order is canceled following payment, be assured that you will be reimbursed in full by the payment method initially used (and when applicable, to the same bank, or debit / credit card).
Designer icons makes every effort to ensure all prices shown are accurate at the time of order. If a pricing error has occurred following order placement, Designer icons will notify you as soon as possible. You will have the option to:
- Place a new order reflecting the correct price for the mis-priced item(s);
- Cancel your order for the mis-priced item(s); or
- Cancel the whole of your order
Any discounts applied to customers that place pre-orders cannot be amended if an order is delayed, regardless of circumstances.
In accordance with Commercial Use Warranty, any item(s) sold by Designer icons must be used exclusively in private and domestic environments to be covered by warranty or guarantee.
If Designer icons’ products are utilised in commercial or public environments for any period of time, any warranty or guarantee will be rendered void, regardless of whether the item(s) were purchased to be used in private or domestic spaces.
In the event that Designer icons does not adhere to any of these terms and conditions, we reserve the right to enforce all other terms and conditions. Please note that our company may amend its terms and conditions at any time, however, any such changes will not affect previous and current contracts.
Designer icons offers a 5-year manufacturer’s warranty from the date of delivery for all products against defects to the workmanship and materials. This warranty will cover normal domestic usage and will be void if any of the following are present: negligent use or non-domestic conditions, failure to follow the provided instructions, any alterations or unauthorised repairs made to the product, and products that are not adequately cared for.
What does this warranty cover?
This warranty covers manufacturing defects in Designer Icons furniture and Lighting.
This warranty covers metal or solid wood structural failures in Designer icons furniture resulting from light commercial use in coffee shops, hotels, offices, or similar.
How long does the coverage last?
This warranty starts from the date of delivery. This warranty lasts for 10 years on any metal or solid wood structural failures from residential, non-commercial usage. This warranty lasts for 1 year on any soft parts and workmanship-related failures. Examples of failures covered in the 1-year warranty are threading, piping, buttons, rubber components, and parts with glue as adhesive, that come loose from residential, non-commercial usage.
This warranty starts from the date of delivery and lasts for 1 year.
What will Designer icons do?
For the 5 year warranty on metal or solid wood structural failures, Designer icons will provide replacement part(s) at no charge with a lead time of 10-20 weeks. For the 1 year warranty on soft parts and workmanship related failures, including threading, piping, buttons, rubber components, and parts with glue as adhesive, Designer icons will reimburse local repair charges under the conditions that 1) The repair service quote is first approved by Designer icons and 2) Designer icons does not guarantee the work performed by the local repair service, and cannot be held to further compensation in the event of dissatisfactory repair work.
Depending on the issue this may involve shipping you replacement parts, organising repair, or a complete replacement (at our discretion). Designer icons will provide replacement part(s) at no charge with a lead time of 8-14 weeks. The customer is responsible for any labor and/or shipping charges on the replacement part(s). As an alternative resolution to replacement parts, Designer icons will reimburse local repair charges under the conditions that:
1) The repair service quote is first approved by Designer icons and 2) Designer icons does not guarantee the work performed by the local repair service, and cannot be held to further compensation in the event of unsatisfactory repair work.
What does this warranty not cover?
This warranty does not cover marble, paint, leather, metal finish, fabric, fibre glass, foams, plywood, rugs, veneers, cushioning, and coating materials. Designer icons’ furniture that is not explicitly specified suitable for outdoor use is not covered for damage or defect from outdoor use. Any problem that is caused by other abuse, misuse, or any act of nature (such as wind, flood, freezing water – including splitting and breakage from water accumulation in tubing), animal damage, burn marks (including those resulting from sunlight passing through the glass filled with liquid which can at certain times act as a magnifying lens), fading, staining and mildewing of fabrics, compression of cushion fillings/fiber, and failure to take reasonable care of the furniture including proper care and maintenance is neither covered. Consequential and incidental damages are not recoverable under this warranty. Coverage terminates if you sell or otherwise transfer the furniture. If the products are removed from the mainland United Kingdom and Europe the warranty is considered void.
This warranty does not cover soft parts, marble, paint, leather, fabric, fiber glass, polypropylene, foams, plywood, veneers, and coating materials. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Products are not covered by warranty if the defect is from causes beyond normal wear and tear. Designer icons’ furniture that is not explicitly specified suitable for outdoor use is not covered for damage or defect from outdoor use. Any problem that is caused by other abuse, misuse, or any act of God (such as a flood) is neither covered. Consequential and incidental damages are not recoverable under this warranty. Coverage terminates if you sell or otherwise transfer the furniture.
How do you get service?
If a product is faulty the customer must contact Designer icons within 7 days of delivery and provide any information requested to include, but not limited to: images and a full description of the fault.
Designer icons utilises an independent courier service for the delivery of our products. Our company cannot be held responsible for delays by independent courier services.
Upon the dispatch of your order, you will receive a confirmation via email. For smaller orders shipped by courier (for example FedEx), you will receive an email with details on how to track your order.
Smaller orders (Parcel): Smaller orders are shipped via ,DPD, DHL, FedEx and will be delivered to you within 4-7 days.
Larger order (Freight): Larger orders are shipped via Freight Forwarder and will be delivered to your first-level front door within 5-7 business days. A Freight Forwarder agent will reach out to you via phone to schedule a convenient day and time for delivery, so be sure to include your phone number when placing your order. If the Freight Forwarder is unable to reach you via phone, an agent may contact you via email.
If the company cannot make contact, your order will be returned to our warehouse and re-delivery fees may be applied.
The Freight Forwarder will only deliver orders inside the front door of the first floor of your home. If you live in an apartment building, your order will be delivered to the ground floor reception / greeting area.
The shipping company is able to deliver to commercial properties and can provide a certificate of insurance when required by the building manager.
We are unable to offer white-glove service at this time, and we cannot deliver larger orders to non-ground floor homes and apartments.
We encourage you to contact live chat / customer support with any questions or concerns regarding our delivery policy.
Please inform Designer icons of non-delivery within 7 days of our email confirmation so we can attempt to locate your item(s) and ensure they reach you as soon as possible. Note that we are not liable for products undelivered after a 14-day period if we have not been informed of non-delivery.
All larger items booked for delivery in advance are subject to a redelivery fee (subject to your location) if the delivery is not completed due to an unreachable customer when delivery is attempted.
Before ordering large furniture items, please check your entry point dimensions to ensure item(s) will fit and to avoid any disappointment. A return shipping fee will apply if you are unable to accept the goods for this reason. You can find the dimensions for all of our products on their individual product pages.
Be advised that products delivered via independent courier service have a maximum of two delivery attempts. A note will typically be left in the case of non-delivery, in which case the customer must make arrangements with the courier service directly. If there is a repeated delivery failure due to an incorrect address or in the event that the customer is unavailable, the customer will be charged in full for redelivery, even if delivery services were initially free or at a discounted rate. If no contact is made to arrange redelivery within 48 hours, the package will be returned to our warehouse and redelivery fees will apply.
The courier service will deliver item(s) to the delivery address provided at the time of payment. It is important that customers provide the correct delivery address at the point of sale. In the case that you need to update your delivery address after placing an order please Contact United Kingdom . While this change is not guaranteed, we will do our best to update the delivery address.
Following payment, any changes made to order are limited and not guaranteed. We require all requests in writing via email, and we always do our best to update the given information.
Please note that larger orders may be sent via pallet rather than courier; the delivery method will be based on the delivery address and quantity ordered. All pallet orders will be delivered to the kirb side / front door. Any further movements (eg into your living room) will have to be organised by yourself. We are working on offering more extensive deliveries services, including unpacking and multi-level deliveries in the future.
Rest assured that our delivery company will give reasonable notice prior to delivery. If an order is returned to our warehouse due to no fault of our own (eg; Insufficient address details or customer unavailability), you may be charged for re-delivery. Designer Icons will contact the customer in the event that an order has been returned to our warehouse. The customer must respond within 7 working days, otherwise, the order may be returned to stock and a refund may be issued, minus delivery fees.
Damage to goods arising from improper unpacking of goods will not be reimbursed. Inadequate packing by the customer when returning goods may result in a refund not being issued, depending on the level of damage.
The ownership of the Goods passes to the Buyer at our Warehouse.
Price & Payment
Upon time of order, delivery charges will be noted (sometimes free of charge, due to a promotion). We do our best to provide accurate delivery charge information, however, we reserve the right to change delivery charges or product pricing after an online order is placed. This may be the case if:
- We discover a mistake in our pricing
- We do not offer delivery in your area
- Other information has come to light that affects delivery charges
Of course, you will be informed in any of these circumstances.
Designer icons accepts the following payment methods: Credit cards (Visa, MasterCard, AMEX or debit cards only). Full payment must be made at the time of purchase.
Designer icons are not based in the UNITED KINGDOM and therefore we do not charge UNITED KINGDOM sales tax. Please note it is the buyer's responsibility to adhere to sales tax regulations in their state of residence.
Refunds and returns; cancellation
Upon the receipt of your order, we offer a 30-day return policy in which you are able to return the order to our warehouse. For products listed as being "Eligible For Free Returns" on the product details section of the product page, we will cover the return shipping costs for customers in the 48 contiguous United States, with the exception of customers located in remote and rural areas.
Please contact United Kingdom to set up a return, and be sure to include your customer order details with the package to ensure we are able to process your return.
Returned items must be received in the same condition they were originally sent and must be unused and fully resellable. This means that they cannot be assembled or used in any way prior to return. Returned items must be re-boxed in their original packaging materials before returning. The packaging materials must be original, unmarked, and undamaged. We are unable to offer additional boxes for returns.
Please keep all packaging and instructions, and do not use the item(s). All returned goods will be checked upon arrival at our warehouse. Designer icons reserves the right to refuse a refund for any items deemed nonresellable. A 50% restocking fee will be charged on the order value for any returns that are not resellable due to damaged packaging or product.
Once a return request has been approved following a thorough inspection of the items’ condition, a refund will be issued within 28 working days. We will refund you in full minus the actual outbound shipping cost. For items not eligible for free returns, we can organize the return shipping and will remove an additional 25% from your refund to cover this cost.
Return collections are arranged between 9 am and 6 pm Monday through Friday. Place the item(s) back in the original packaging for collection and place them by your front door - our delivery agents are unable to collect any products from anywhere else in your house. We ask that you let United Kingdom know a suitable day before booking a collection. You will then be allocated a day and estimated time for pickup. This time slot is only an estimate, as couriers can occasionally run behind. Please be aware that we will only attempt collection twice; if you miss both attempts, it will become your responsibility to arrange further collection.
Please carefully inspect all items upon their arrival. If the packaging is open or damaged, please mark the delivery note ‘damaged’ in the signature box (including hand-held electronic capture devices). You may also choose to refuse delivery and mark it as ‘damaged in which case the item(s) will be returned to our warehouse.
Once opened, if you notice your order is damaged, missing any parts, faulty or in any way incorrect, please contact United Kingdom within 7 days via email with photo or video evidence of the damage.
Once we have reviewed the damage, we will issue a replacement or replacement parts at the discretion of management. The replacements or replacement parts will be sent to you free of charge and will be shipped as soon as the item is available.
Please note: For damaged or faulty items we will only provide a replacement of the same item, and cannot change the color, style, or finishing. We are unable to accept returns on any damaged items, and cannot provide refunds for items damaged in transit.
Orders are either shipped from our warehouse or put into production in our factory within 12 hours of being placed. Order cancellations requested within 12 hours for orders that have not been shipped will be refunded in full. Order cancellations requested outside of the 12 hour window but within 30 days from placing the order and prior to shipment can be refunded in full minus a 30% processing fee to cover the loss of time and materials for our factory. Order cancellations requested after 30 days from placing the order and prior to shipment can be refunded in full minus a 50% processing fee to cover the loss of time and materials for our factory.
Orders that have already shipped cannot be canceled. If a cancellation request is submitted after shipment, you will have the option to return the item for a refund. This return will be subject to the same conditions as returning unwanted items and must be in perfect, resellable condition. If Designer icons is made responsible for stopping and returning a shipment prior to delivery, this will incur a 25% returns fee.
All product specifications, images, and other information published on the Designer icons website are copyrighted and belong to Designer icons. All of our product images are photographed in-house; we are intent on showcasing our items as accurately as possible on our site. Please note that colour variations are normal, as each computer displays colors differently. Don’t hesitate to contact United Kingdom if you have any queries regarding specific shades.
We are vigilant in making sure that all information on our website is accurate and as up-to-date as possible, however, the dimensions shown are approximations. We recommend that you contact United Kingdom if you require precise measurements. Designer icons does not warrant or represent any information viewed and accessed on our site as accurate, current, and/or complete. We cannot, under any circumstances, accept any liability whatsoever for error or omission.
Designer icons cannot be held responsible for orders placed separately, in which case there may be a slight difference in colour due to different batch orders received from our factory.
Thank you for visiting Designer Icons!